Common Video Playback Issues and Solutions

Modern computers simultaneously download, decode and stream media. This process requires capable hardware, updated/compatible software and a strong internet connection.

In this post, we’ll review some common video playback issues experienced by HuskyCT users and how to resolve them.  The most likely culprits are often your browser/device settings or network connection.

Before we dive into specific issues and resolutions, let’s take a look at a few quick-fix solutions when time is of the essence (when is not, right?)

Try these quick fix solutions!

  1. Try a different browser.  Many times the culprit is a setting or cache issue in your preferred web browser.  While this fix doesn’t resolve the issue in your primary browser, it might solve the more immediate issue – finishing your assignment!
  2. Clear your browser cache, close and restart the browser.  Most video playback issues are resolved by refreshing your browser cache.  Step by step instructions for clearing your browser cache can be found at http://www.refreshyourcache.com/en/home/
  3. Restart your computer.  This is the “Hail Mary” of solutions!  If the underlying issue is caused by a runaway or malfunctioning system process, memory or other system issue, a restart can be surprisingly effective.
  4. Verify your browser security hasn’t blocked the video due to “mixed content” (does not apply to Safari).  This blog post has hints and solutions for identifying and resolving “mixed content” blocking!

If none of the above solutions work, check with classmates to see if they experiencing similar playback issues.  If they are, notify your instructor and provide detailed feedback.  Alternatively, you can seek assistance from the UITS Help Center.

Common issues and solutions

Issue:

Poor video quality (e.g. choppy video, frequent buffering, etc.)

Solutions:

  1. Check the quality of your internet connection at http://www.speedtest.net/.  If the test indicates a download speed less than 1-2 MB/sec, connect your device to a faster network.  If you’re connected to a UConn network, contact the UITS Help Center for assistance.
  2. Disable hardware acceleration (only applies to Flash)
    1. Right-click on the flash video
    2. Choose “Settings” from the menu
    3. Select the first tab (along the bottom) and uncheck the box “Enable hardware acceleration”

Issue:

Video stops during playback

Solutions:

  1. Clear your browser cache, close and restart the browser
    http://www.refreshyourcache.com/en/home/
  2. Try an alternate browser
  3. Restart your computer

Issue:

A plugin is needed to display this content

Flash player not found

Solution:

  1. Download Java on your device at https://java.com/en/download/
  2. If necessary, click on the downloaded file to install Java
  3. On the download page, click the button to verify Java has been successfully installed
  4. Restart your web browser
  5. Go to the page where the video appears and click the link to activate Java (if not already active)

Issue:

Flash video is not playing

Solution:

  1. Download and install Adobe Flash Player at https://get.adobe.com/flashplayer/
    *** Be sure to uncheck “optional offers” prior to clicking download ***

Issue:

Embedded video is missing

Solution:

  1. Allow mixed content in your browser.  For instructions, see our recent blog post about mixed content!

Issue:

Not Found – The specified resource was not found, or you do not have permission to access it.

not-found

Solution:

  1. Contact your instructor for guidance.  The video may have been removed, or permissions are set incorrectly in the content collection folder.

Please contact the Help Center if you’re experiencing a different video playback issue, or the suggested solutions are not resolving the problem.

Other Resources

YouTube: https://support.google.com/youtube/checklist/3480866?hl=en

Chrome: https://support.google.com/chrome/answer/6138475?hl=en

Firefox: https://support.mozilla.org/en-US/kb/fix-common-audio-and-video-issues

Safari: