Student Resources

Student Support Contacts

Online Support Resources

Student Help DocoumentationIn addition to the links below, the Student Help tab in HuskyCT includes links to dozens of KB articles and videos.

Student FAQ
UITS Help Center KB
Blackboard Student KB

UITS Help Center

The UITS Help Center is available to assist students with HuskyCT issues during normal hours of operation.

Math-Science Bdg, Rm. M037
helpcenter@uconn.edu
(860) 486-4357
http://helpcenter.uconn.edu(hours and locations)

Blackboard Support (24/7)

After-hours support for HuskyCT features and tools is available 24/7 from Blackboard Support.

Answers to the most commonly asked questions are covered in our FAQ section. Please review the student FAQ prior to contacting 24/7 support. Also, please note that Blackboard 24/7 Support is limited to HuskyCT features & tools. Support for NetIDs (including passwords), Skybox and other university applications is provided exclusively by the UITS Help Center.

1-855-308-5616
Chat with support
Open a service ticket

Frequently Asked Questions

Student FAQ's

     
1.

What is HuskyCT?

 

HuskyCT, which stands for “Husky Course Tools”, is UConn's name for our learning management system. The application we use is Blackboard Learn 9.1. Instructors may use a HuskyCT site to post course materials, online assignments, discussion forums, tests, and grades.

2.

How do I access HuskyCT?

 

In a web browser, go to http://huskyct.uconn.edu

 

You will need an active NetID and password to login. If you have not yet activated your NetID, please visit https://netid.uconn.edu/

3.

How do I reset my password for HuskyCT?

 

Your password for HuskyCT is the same as your NetID. To reset the password, please visit https://netid.uconn.edu/

4.

Which web browsers are compatible with HuskyCT?

 

The following desktop/laptop browsers are supported:

 

  • Chrome (36+) (Recommended)
  • Firefox (31+)
  • Edge (20+)
  • Internet Explorer (11+)
  • Safari (6+)

 

Students can quickly verify if their browser is supported by visiting Blackboard's Browser Checker.

5.

Can I access HuskyCT from my mobile device?

 

Yes.  Students may access HuskyCT using the Blackboard app, which is currently bundled with the myUConn app.  Alternatively, students can download the Blackboard app for iOS 9.0+, Android 4.2+ and Windows 10+.  

 

For more information, including download links, please visit the visit Mobile Solutions for Students.

6.

When will my courses be available in HuskyCT?

 

While most HuskyCT courses are open to students on the first day of classes each semester, some may start earlier/later.  If a course is listed as “unavailable” after the start date of the semester, please inquire with your instructor directly.

 

See UConn Academic Calendar for official start/end dates.

7.

A course I'm taking is not listed in HuskyCT.

 

Courses are offered in HuskyCT at the discretion of the instructor.  Therefore, not all courses in the UConn catalog will be available in HuskyCT.  If you are officially registered in a course that is not listed in HuskyCT after the start date of the semester, please inquire with your instructor.

 

If you recently enrolled in a course, please allow up to 24 hours for HuskyCT to receive the update, before contacting your instructor.

 

Course enrollments are updated periodically throughout the day.

 

Mon-Fri: 8:30am, 12:45pm and 4:45pm

Sat-Sun: 12:45pm and 4:45pm

 

If 24 hours have passed and your instructor has confirmed the course is offered in HuskyCT, please contact UITS Help Center.

 8.

I dropped a course, but it's still listed in HuskyCT.

 

If you recently dropped a course, please allow up to 24 hours for HuskyCT to receive the update.

 

Course enrollments are updated periodically throughout the day.

 

Mon-Fri: 8:30am, 12:45pm and 4:45pm

Sat-Sun: 12:45pm and 4:45pm

 

If 24 hours have passed and the course is still displaying for you in HuskyCT, please contact UITS Help Center.

9.

I can’t find an assignment, exam or other content item in my HuskyCT course.

 

Availability and placement of tests, assignments, and other content is maintained by your instructor.  Sometimes, instructors will place conditions on releasing content (start/end dates, prerequisites, etc.).  Please consult your instructor for guidance on navigating the course and/or accessing specific materials.

10.

My exam attempt in HuskyCT was interrupted and the system will not allow me to finish.

 

HuskyCT quizzes/exams can only be reset by your instructor.  If you have exceeded the allotted number of attempts, it will be necessary for you to contact your instructor. Note that additional attempts are offered solely at the discretion of your instructor.

 

Please be sure to review our HuskyCT Test Taking Tips.

11.

I uploaded the wrong assignment and the system will not allow me to re-submit.

 

The number of attempts permitted for an assignment is set by your instructor.  If you have uploaded the wrong file for an assignment, you contact your instructor directly.  The UITS Help Center is not permitted and does not have access to reset assignment attempts.  The instructor, at his/her discretion, may reset your assignment attempt.

12.

I need to finish an Incomplete.  How do I access a course from a previous semester?

 

Courses from prior semesters are generally not open to students.  You should first contact your instructor and obtain permission to access materials from the prior semester.  Your instructor will update the course availability date and your enrollment status.  If your instructor approves the request and you're still having difficulty accessing the course, please contact UITS Help Center.

13.

Can I add/drop classes from within HuskyCT?

 

No.  Course registration, including add/drop, is facilitated by the Registrar’s Office at (860) 486-3331 or http://registrar.uconn.edu/contact-us-students/

14.

What is LockDown Browser?

 

LockDown Browser (LDB) is a secure browser for taking tests in HuskyCT.  LDB prevents you from printing, copying, going to another URL, or accessing other applications during a test. If a test in HuskyCT requires LDB, you will not be able to take the test with a standard web browser.

 

LockDown Browser should only be used for taking tests in HuskyCT.  It should not be used in other areas of HuskyCT.

 

To obtain a copy of LockDown Browser (free), please visit Downloading and installing Lockdown Browser

15.

How do I troubleshoot issues with LockDown Browser?

 

For help with LockDown Browser, please review: Troubleshooting LockDown Browser

16.

I'm having trouble playing a video in the course

 

Please review: Common Video Playback Issues and Solutions 

17.

How do I upload a profile picture to HuskyCT?

 

Please review: Uploading your Profile Picture

18.

 Where can I find the SET survey link?

 

A link to the SET survey is available on the My Courses tab in HuskyCT. Depending on your view, the module containing this link may appear anywhere on the page. If it's not located in the upper right column, try scrolling to the bottom of the page, checking both the left and right columns.

19.

Where do I go for more help with HuskyCT?

 

If you are having issues connecting to or logging in to HuskyCT, please contact UITS Help Center.

 

For assistance with features and tools, help is available on the Student Help tab in HuskyCT. If further assistance is needed, please contact UITS Help Center.

 

After-hours (and Holiday) support for HuskyCT features and tools is available 24/7 from Blackboard Support at http://huskyct24x7.uconn.edu/

 

The UITS Help Center and Blackboard 24/7 Support are not permitted to reset exam or assignment attempts. For help with in-class materials, please first consult your instructor.